Last updated: 10 September 2025
Welcome to Mild Horizons. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website at mild-horizons.com, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Mild Horizons is a children's toy store based in the United Kingdom, specialising in educational toys, creative crafts, and outdoor play equipment. We are committed to inspiring play and nurturing growth through quality children's products.
Company Details:
Mild Horizons
Merton Rd, Bootle L20 7HS
Phone: +447932844188
Email: [email protected]
You may use our website for:
You agree not to:
We strive to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that all information is error-free. We reserve the right to correct any errors and update information without notice.
Product availability is subject to stock levels. We reserve the right to limit quantities and discontinue products at any time. If a product becomes unavailable after your order, we will notify you promptly.
Age recommendations for our products are guidelines only. Parents and guardians are responsible for determining the suitability of products for their children and ensuring appropriate supervision during play.
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order at our discretion. Order confirmation does not guarantee product availability.
All prices are displayed in British Pounds (GBP) and include VAT where applicable. Shipping costs are additional and will be calculated at checkout. We reserve the right to change prices without notice.
Payment is required in full at the time of order. We accept major credit cards and other payment methods as displayed on our website. All payments are processed securely through trusted payment providers.
We primarily serve customers within the United Kingdom. International shipping may be available for certain products - please contact us for details.
Estimated delivery times are provided at checkout and are for guidance only. We are not liable for delays caused by circumstances beyond our control, including but not limited to weather, strikes, or courier issues.
Risk of loss and title for products pass to you upon delivery to the shipping address you provide.
You may return unopened products in their original packaging within 30 days of delivery for a full refund. Custom or personalised items cannot be returned unless defective.
To initiate a return, contact us at [email protected] or +447932844188. You are responsible for return shipping costs unless the item is defective or we made an error.
Refunds will be processed to your original payment method within 7-10 business days of receiving the returned item.
All our products meet applicable UK and EU safety standards. However, adult supervision is always recommended during children's play. We are not liable for injuries resulting from misuse of products.
Products come with manufacturer warranties where applicable. We will assist with warranty claims but are not responsible for warranty terms set by manufacturers.
All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.
Workshop and event registration is subject to availability. Registration fees are non-refundable unless we cancel the event.
We reserve the right to cancel or reschedule workshops and events. In such cases, we will provide full refunds or alternative dates.
To the maximum extent permitted by law, Mild Horizons shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the specific product or service.
You agree to indemnify and hold harmless Mild Horizons from any claims, damages, or expenses arising from your use of our website or products, or your violation of these Terms.
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated "Last updated" date. Your continued use of our services after changes constitute acceptance of the new Terms.
We may terminate or suspend your access to our website immediately, without prior notice, for any violation of these Terms or for any other reason at our sole discretion.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms constitute the entire agreement between you and Mild Horizons regarding your use of our website and services, superseding any prior agreements.
If you have any questions about these Terms of Service, please contact us:
Mild Horizons
Merton Rd, Bootle L20 7HS
Phone: +447932844188
Email: [email protected]
Nothing in these Terms affects your statutory rights as a consumer under UK law. If you are a consumer, you have legal rights in relation to products that are faulty or not as described. These Terms do not limit these rights.